FAQ

Factory FAQ

Are you a manufacturer or a trading company?

We are a factory located in Dongguan, China, with 20 years of rich experience. Complete facilities, including 3D quality inspection equipment, ERP system and 40 machines. If necessary, we can provide you with material certificates, sample quality inspection and other reports.

How can you ensure the quality?

We have profesional QC department to guarantee the quality.

What certifications do you hold?

ISO 9001:2015, ISO 13485:2016, SGS, RoHS

Product FAQ

What kind of service can you provide?

CNC Turning, CNC Milling, Sheet Metal Fabrication, Laser Cutting, Mold, Die Casting, Forging, Powder Metallurgy, Drilling, Grinding, Spinning, Wire-EDM Cutting, Stamping, Bending, Extrusion, Injection Molding

Do you provide sample?

Yes, we can provide you sample before mass order.

What kinds of information do you need for a quote?

-Detailed drawings (pdf,igs,dwg,step,stp)-Material requirement (SUS, SPCC, SECC, SGCC, Copper, AL, ETC.)-Surface treatment (powder coating, sandblasting, painting, polishing, oxidization, brushing, etc.)-Quantity (per order/month/ annual)

Payment FAQ

How can I pay?

T/T、L/C、PayPal、Credit cards, etc

Will invoices and receipts be provided?

Yes, upon receipt of each payment, we will issue the corresponding pro forma invoice or formal receipt and email it to you, ensuring all transaction records are clearly traceable.

Are discounts available for large order values?

We highly value long-term partnerships and substantial orders. For significant volumes or consistently large orders, we are pleased to discuss pricing and payment terms. Please liaise directly with our Sales Manager, who will tailor the most competitive solution for your requirements.

Logistics FAQ

Delivery Time?

Mass production: Approximately 7–25 days after receipt of deposit (Accurate delivery time depends on specific items and quantities)

What are the shipping methods?

-Door-to-door service: DHL, UPS, FedEx, TNT.-Sea freight or air freight may also be used for large orders.-You may also utilise your own freight forwarder account.

Who is responsible for freight costs? How are they calculated?

Our standard quotation is EXW (Ex Works), meaning the client bears all freight and incidental charges after the goods leave the factory. If door-to-door services (e.g., DDP/DAP) are required, we can provide a quotation inclusive of shipping costs. Freight is calculated based on the shipping method, cargo volume/weight, and destination. Please provide details to obtain the most favourable quotation.

Tel:: 86-13509845535

Whatsapp:: +86 13509845535

Address:: 103, Building C, No. 48, Weixing Road, Chashan Town, Dongguan, Dongguan, Guangdong China

Mail:: postmaster@xj-oem.com

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